Skills &
Expertise
A blend of sales mastery, training leadership, and technical development built across 4+ years in the BPO industry.
Core Competencies
Proficiencies developed through hands-on experience across multiple campaigns and roles.
Training & Coaching
Designing onboarding programs, conducting call reviews, and mentoring agents to exceed KPIs.
Sales & Closing
Expert in qualifying leads, closing enrollments, and delivering 1200+ billable sales consistently.
Verification & Compliance
Policy and eligibility verification for ACA, Medicare, and Final Expense with full compliance.
Web Development
Building responsive websites and managing databases with modern frontend and backend technologies.
Campaign Management
Trained and worked across 10+ campaigns including ACA, Medicare, Final Expense, and Debt Settlement.
Communication
Clear professional communication for client resolution, team coordination, and stakeholder reporting.
Trained & Worked Across
Hands-on experience across diverse BPO campaigns in insurance, healthcare, and service sectors.
Note: CPS Shield is an own service under Communication Preference Services, a venture focused on delivering tailored communication solutions. Cofounded by Hamza Rasheed.
Tools & Tech
Technologies and platforms used daily.
Soft Skills
The personal attributes that drive my success.
Adaptability
Quickly adjusting to new campaigns, tools, and team structures.
Goal Oriented
Consistently exceeding sales targets and training KPIs.
Team Player
Collaborating across departments to drive collective success.
Time Management
Balancing training, sales, and development efficiently.
Let's build something great.
Ready to bring results-driven sales and training expertise to your team.