I'm Hamza Rasheed

Mighty Knights Communications

Rawalpindi, Punjab, Pakistan · On-site

As a Training Manager at Mighty Knights, I was responsible for training and preparing agents to perform effectively across multiple business verticals. My training experience included Final Expense, ACA, Medicare, Oak Street Health, Debt Settlement, and Motor Vehicle Accident (MVA) campaigns. I focused on helping agents understand campaign requirements, product knowledge, communication techniques, call handling, scripts, objection handling, compliance requirements, and overall sales performance. I also conducted practical training, mock calls, role plays, and performance evaluations to ensure agents were prepared before moving into live operations. My role involved not only delivering training but also identifying performance gaps, providing individual coaching, and helping agents build the confidence and communication skills required to handle real customer interactions professionally.

Leads Expert Group

Rawalpindi, Punjab, Pakistan · On-site

As a Verification Officer at Leads Expert, I worked on the Final Expense CPL sales module, where I was responsible for verifying customer information and ensuring that qualified leads met the required campaign criteria. My role involved handling verification calls, confirming customer details, following established verification procedures, and maintaining accuracy throughout the process. I worked closely with the sales team to ensure lead quality and a smooth transition through the verification process. This experience strengthened my communication, customer handling, attention to detail, and understanding of lead verification and sales operations.

Gear Trybe Inc.

Rawalpindi, Punjab, Pakistan · On-site

As an Auto Parts Closer at Gear Trybe Inc., I worked with automotive salvage yards and parts operations in the United States, focusing primarily on the sale of engines and transmissions. My role involved communicating with customers, understanding their vehicle and parts requirements, recommending suitable options, handling objections, negotiating with customers, and closing sales. Through this experience, I developed a strong understanding of the automotive parts industry and learned how to work with CRM systems to manage customer interactions, follow‑ups, and sales activities. Working in the U.S. automotive market also strengthened my communication, negotiation, customer relationship management, and sales‑closing skills in a fast‑paced environment.

Smart Brains BPO

Rawalpindi, Punjab, Pakistan · On-site

As a Customer Service Representative and Self Closer at Smart Brains BPO, I worked on ACA and Medicare campaigns, assisting customers while also handling the sales process from initial interaction through closing. My responsibilities included communicating with customers, understanding their needs, explaining available options, handling questions and objections, and guiding qualified customers toward suitable plans. As a self closer, I was responsible for managing my own sales conversations and converting interested prospects into successful enrollments. This experience helped me develop strong customer communication, sales, objection handling, and closing skills while working within a fast‑paced U.S. healthcare campaign environment.